Refund policy

Right of Withdrawal & Hygiene Products

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then receive a full refund of the order amount. Return shipping costs are the responsibility of the buyer.

Please note: Excluded from the right of withdrawal are products that are not suitable for return for reasons of health protection or hygiene, and whose seal has been broken after delivery. If the seal has been broken, we unfortunately cannot accept the return, and your right of withdrawal will lapse. This applies to products such as earrings and hair accessories.

Would you like to exercise your right of withdrawal? Please fill out the form on our returns page.

Can I return jewelry?
Jewelry may be returned provided it is still in its original packaging and has not been worn. For hygiene reasons, earrings cannot be exchanged! Always send an email stating the reason for your return and your order number, and I will be happy to help you with the return process.

Please note! Once we have received your return, the purchase amount will be refunded within 10 working days. The cost of returning the item is at your own expense.

Something is wrong with my order?
Did your jewelry arrive damaged? Please send us an email along with a photo. I will gladly look into it with you!